Data deletion

Last updated 4 October 2026

You can ask TEQSHURE LIMITED to delete the personal data we hold about you. Choose the case that fits you. We confirm each request by email and complete it within 30 days.

If you joined the waitlist

  1. Email hi@teqshure.com from the address you signed up with.
  2. Use the subject "Delete my data".
  3. We remove your email from our waitlist records and confirm when it is done.

If you have a ShureDesk account

  1. Sign in to the ShureDesk dashboard.
  2. Open Settings, then Security.
  3. Choose Delete account and confirm.

This permanently deletes your business, its knowledge base and all conversation history. If you can no longer sign in, email us from your account email and we will do it for you.

If you messaged a business through WhatsApp, Instagram or Facebook

Your messages belong to the business you contacted, and ShureDesk processes them for that business. You can ask either of us to delete them:

  1. Contact the business directly and ask it to delete your conversation, or
  2. Email hi@teqshure.com with the name of the business, the platform (WhatsApp, Instagram or Facebook), and your phone number or profile name on that platform, so we can find your conversation. We may ask you to confirm it is yours.

Removing ShureDesk's access through Meta

You can also remove ShureDesk from your Facebook or Instagram settings under Apps and Websites. After you do, we stop receiving new data from that connection. To delete data we already hold, follow the steps above.

What we delete

Conversations, contact and lead details, appointment records, account details and connected account tokens linked to the request. We may keep a small amount of information where the law requires it, for example billing records, and short-lived backups are overwritten on their normal schedule.

Questions: hi@teqshure.com. See also our Privacy Policy.